Shipping options appear in the Shipping section during checkout. There are several shipping options to choose from, the most popular (and cheapest) being Canada Post for North America. Overseas residents can choose between DHL, FedEx, UPS, or Canada Post.
Shipping rates are live rates from the carrier, and are not dictated by Queen City Vapes.
Orders placed Monday through Friday will ship out within 48hrs of being placed. Orders placed on statutory holidays will ship out next business day (weekends excluded). Orders placed over the weekend will ship out on the following Monday.
If you are unable to obtain a shipping rate, and only see the "Store Pickup" option, please ensure your address details are entered correctly.
If your address details are correct, please contact us.
Information about Taxes and Other Fees can be found at the bottom of this page.
Shipping charges are NON-REFUNDABLE, especially in the case that performance guarantees are suspended by the courier. This also applies to unclaimed parcels, or undeliverable parcels due to incorrect address. Unclaimed or undeliverable parcels will also be subject to a 20% restocking fee.
Shipping within Canada (Estimated)
Expedited - Next day locally, 1 to 2 business days regionally, and three to five business days nationally.
Xpresspost - Next day locally, 1 to 2 business days regionally, and two business days nationally.
Every package that we ship utilizes the shipping agent's Age Verification service. This means that in order for the shipping agent to hand over the package, you must verify that you are 18, 19, or 21 years of age or older, depending on the province. If the shipping agent cannot verify your age, they will ship the items back to us. Once the items return, final sale items are non-refundable (see our return policy here). Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee, as well as any shipping charges incurred for shipping the items to you, and for the shipping agent to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so.
To avoid circumvention of age restrictions, the order will be addressed under the name of the individual placing the order, regardless of the difference between shipping/billing addresses, even if a different name is specified as the recipient.
Taxes and Other Fees
If an order is shipped to a Canadian Province or Territory, Queen City Vapes must collect the applicable taxes listed below:
British Columbia (BC) - 20% PST on vape related merchandise and/or 7% PST on non-vape related merchandise, 5% GST on merchandise and freight
Alberta (AB) - 5% GST on merchandise and freight
Saskatchewan (SK) - 20% VPT on vape related merchandise and/or 6% PST on non-vape related merchandise, 5% GST on merchandise and freight
Manitoba (MB) - 5% GST on merchandise and freight
Ontario (ON) - 13% HST on merchandise and freight
Quebec (QC) - 5% GST on merchandise and freight
New Brunswick (NB) - 13% HST on merchandise and freight
Nova Scotia (NS) - 15% HST on merchandise and freight
Prince Edward Island (PE) - 5% GST on merchandise and freight
Newfoundland (NL) - 13% HST on merchandise and freight
Northwest Territories (NT) - 5% GST on merchandise and freight
Yukon (YT) - 5% GST on merchandise and freight
Nunavut (NU) - 5% GST on merchandise and freight
Queen City Vapes does not collect taxes on orders shipped outside of Canada. However, orders shipped outside of Canada may be subject to import duties, taxes, and customs processing fees. These fees are usually applied by the Customs Agency of the destination country and are often collected by the carrier or brokerage company. Please be aware that you are responsible for paying any applicable import duties, taxes, or fees that may arise. Unfortunately, Queen City Vapes is unable to give estimates for these fees. Please contact your local customs office for more information.